TERMS AND CONDITIONS

Returns - No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Non-defective items can only be returned if they were purchased directly from SIONICS Sales or the Official SIONICS Webstore, and must be returned in unused condition and in the original packaging with all parts and accessories. Retail customer must request an RMA within 30 days of the original shipping date for a full refund of the purchase price. Dealers and Distributors must request an RMA within 10 days of billing for a full credit towards future purchases. Shipping and Handling charges will not be refunded.

Warranty – All SIONICS products are warranted against defects in material and workmanship for the life of the original retail purchaser. No item may be returned without a Return Merchandise Authorization Number from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, reloaded, or other non-standard ammunition is not covered by this limited warranty. Any SIONICS item damaged during an official military or law enforcement operation will be repaired or replaced, regardless of the circumstances.

Product Assessment – The fit and function of SIONICS products may be dependent on the proper interface or fit with parts from other manufacturers. The quality control and properties of parts from other manufacturers is beyond our control, as is the correct installation and/or adjustment of these parts. Should there be a question about the proper fit, operation or function of a SIONICS product, the part may be returned at the customer’s expense for inspection and warranty action if needed. If the product is not found to be defective, the inspection may be subject to a $15.00 service fee. No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department.

RMA Policy – All returns must be received within 30 days of the RMA issuance, no returns will be accepted beyond that. If a warranty item is not returned within 30 days, a new RMA number must be issued. A new
RMA number will not be issued for non-defective merchandise that is not returned within the initial 30 days.

NOTE: No part of the SIONICS Weapon Systems Webstore is intended for visitors under 13 years of age! For our future customers under the age of 13, we suggest you visit the NRA Youth Programs at www.nrahq.org/youth- For more information about the Children's Online Privacy Protection Act, please visit www.coppa.org

Shipping Policy: Due to order volume, attention to the detail and the quality of your order, SIONICS Weapon Systems endeavors to manufacture and ship all Rifle and Upper orders within 20 to 30 days. Most parts orders ship within 5 to 10 days. For custom orders, this may be extended. It has long been our policy to “triage" our orders. Law Enforcement Contracts and Individual Officer Purchases are built and/or pulled to be shipped in an expedited manner. Please contact us to discuss expedited orders. To our fellow civilians, we value your business and support. Please contact us with any special concerns or requests.

The assembly or installation of firearm parts and components should only be performed by a qualified gunsmith or certified armorer. SIONICS Weapon Systems is not responsible for any injury or damage resulting from the improper installation or use of our products.

"Assault Weapons" - While the Federal Crime Bill of 1994 expired in 2004, some State and Local laws still prohibit the installation of collapsible stocks, flash suppressors and possibly other items sold by SIONICS Weapon Systems. It is the responsibility of the purchaser to ensure that the installation of any product is not prohibited in your area.

NFA Firearms - All items defined by the National Firearms Act of 1934 (machine guns, short barreled rifles/shotguns, suppressors, destructive devices and any other weapon) will only be sold to a government agency or a properly licensed manufacturer or dealer. Sales of machine guns to an FFL/SOT holder require a Letter of Demonstration. 

Manufacture of Firearms - SIONICS will not manufacture or rebuild any firearm, receiver or serialized part for another manufacturer, without a BATFE approved Letter of Variance. NOTE: Any "repair" work that changes the definition of a firearm (example: work that changes a semi-automatic receiver to a machine gun) is considered manufacturing of the final product and will not be done without a BATFE approved Letter of Variance.

SIONICS Weapon Systems strongly supports your 2nd Amendment Right! We promote the safe handling and responsible ownership of firearms, and encourage everyone (no matter your level of experience) to participate in firearms training and education programs. More information about educational programs can be found on the National Rifle Association's web page at www.nrahq.org/education

PRIVACY POLICY

At SIONICS Weapon Systems we won't sell, trade, or share your personal information with anybody; it's as simple as that. If you are interested in reading about the specifics of our policy, they are explained below.

SIONICS Weapon Systems Privacy Policy as of November 1st, 2011. This policy is subject to change in accordance with the terms set forth in this policy.

SIONICS Weapon Systems Privacy Pledge To You

At SIONICS Weapon Systems, we pride ourselves on satisfying you in every way we can. That is why close attention is paid to the way we handle your personal information. When you provide us your name, e-mail, phone number, address, credit card number, or bank account number, you can be assured it will not be shared with anyone that doesn't need it to process your order. We do reserve the right to permit official use of your information in the result of a subpoena or a legitimate legal issue.

The Information We Collect and How We Collect It

This section is broken down into four areas of our website.

A Non-Registered Visitor - When you use our website without signing in (visiting anonymously), we do not collect any personally identifiable information about you. Our web server does automatically log the visit information of IP addresses including, but not limited to length of visit, domain, subnet, pages visited, and number of clicks through.

Registered (Member) Areas of the Site - For a visitor to use the registered or member areas of our site, they must provide personally identifiable information so our online staff can communicate with them regarding online orders. This information includes, but is not limited to, your name, phone number, e-mail address, home address, and shipping address.

Survey & Service Improvement Area of the Site -Some visitors enjoy helping us improve our website by participating in activities that include, but are not limited to, surveys and online focus groups. These activities may require additional forms of tracking so we can adequately manage and collect the information that is generated. In certain circumstances, we reserve the right to share such information with marketing agencies, including, but not limited to, our advertising agency and our web-marketing consultants, for their expertise. To participate in these activities, visitors must meet these two qualifications:

  1. They must be a registered member; and

  2. Agree to the rules and qualifications set forth by each specific activity.

E-Mail -Your e-mail address is used to correspond with you regarding the following things:

  1. Answers to questions from our sales, customer, and technical support staff.

  2. Promotional/marketing messages that you may have opted-in to receive when you signed up your account online. You can view or change your personal information and preferences at any time by logging into the site and accessing the My Account tab. However, if you would like to remove yourself from the promotional email list you will need to unsubscribe at the bottom of the promotional email or reply to the email with unsubscribe in the subject line.

Cookies; Which Ones We Set & How They Benefit You 

SIONICS Weapon Systems sets single-session cookies, which are necessary to operate features such as, but not limited to, user login, online ordering, stored shopping carts, and credit card information access. Without the use of cookies we wouldn't be able to offer you these timesaving, value-enhancing features. We also set a persistent cookie that stores your login id if you have selected the Remember Me option during the sign-in process.

We Do Not Share Your Information

We do not share your information with anyone outside of SIONICS Weapon Systems unless it is a request that is in the interest of the law or certified government agencies (e.g. subpoena or legal reasons). We share your information internally at SIONICS Weapon Systems for the sole purpose of processing your order.

Here's How We Ensure Your Highest Security

We always protect your information from the outside by not sharing it unless we are required to do so by law. We have streamlined our order-taking process, thereby reducing the number of internal people who see your information.

Former Customers

We do not share information about our former customers with anyone (except in response to subpoenas or for other legitimate legal reasons).

Changes In This Policy 

If our privacy policy changes, and it effects the way your personally identifiable information is collected, stored, transmitted or disclosed to any third parties, we will provide advance notice of the change using the following methods:

  • Notification of the change will be posted on our web site for a minimum of thirty days before the change takes effect.

  • An email will be sent to the address associated with your user account at least thirty days in advance to notify you of a policy change.

  • You will always have the opportunity to opt-out of any changes to the policy.

If you have questions, comments, or want your user account deleted, please e-mail us at sales@sionicsweaponsystems.com or call 520-396-3460.